1. Information We Collect

We may collect personal information when you browse our website, request a quote, create an account, place an order, upload artwork, contact us, subscribe to communications, or otherwise interact with us.

Information you provide directly

• Contact information such as your name, company name, email address, phone number, billing address, and shipping address.
• Account information such as login credentials and account preferences.
• Quote, order, and project information, including product selections, quantities, specifications, deadlines, shipping instructions, and communications with our team.
• Artwork, documents, images, mailing files, or other files you choose to upload or provide for a project.
• Payment and transaction information associated with purchases.
• Information you provide through contact forms, surveys, promotions, or customer-service communications.

Information collected automatically

When you use our website, we and companies that support our website may automatically collect information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from your IP address, and interactions with our website.

2. How We Use Your Information

We may use personal information to:

• Prepare and respond to quote requests.
• Process, produce, fulfill, ship, and support customer orders.
• Review artwork and communicate about project specifications.
• Create and manage customer accounts.
• Process payments and maintain transaction records.
• Provide customer service and respond to questions or requests.
• Operate, maintain, troubleshoot, secure, and improve our website and services.
• Understand website usage and improve the customer experience.
• Prevent fraud, misuse, security incidents, or other unauthorized activity.
• Send marketing communications where permitted by law and subject to your choices.
• Comply with applicable laws, regulations, legal requests, and business obligations.

3. How We Disclose Information

We may disclose personal information when reasonably necessary to operate our business, provide the services you request, or comply with legal obligations.

Recipients may include:

• Website hosting, ecommerce, technology, security, analytics, customer support, email, and other business-service providers.
• Payment processors and financial-service providers involved in processing transactions.
• Shipping carriers, mailing providers, fulfillment providers, and delivery services.
• Printing, production, promotional-product, apparel, packaging, or other suppliers involved in completing a project you request.
• Professional advisers such as accountants, attorneys, insurers, or consultants.
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect our rights, customers, business, or the safety of others.
• A buyer, successor, or other appropriate party in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.

We do not sell personal information for monetary consideration.

4. Payment Information

Payments made through our website may be processed by third-party payment processors. Payment processors may collect and process card or financial information according to their own privacy and security practices.

We may receive limited transaction information, such as payment status, transaction identifiers, billing details, or the last digits of a payment method, but we do not need full payment-card details to provide most customer-service functions.

5. Cookies, Analytics & Similar Technologies

Our website may use cookies and similar technologies to keep the site functioning, remember preferences, maintain shopping-cart or account sessions, understand website traffic, measure performance, and improve the customer experience.

We may also use analytics services that collect information about how visitors interact with the website.

Most browsers allow you to control or delete cookies through browser settings. Blocking certain cookies may prevent parts of the website, including account, cart, or checkout functions, from working correctly.

6. Marketing Communications

We may send marketing or promotional communications where permitted by law. You can unsubscribe from marketing email by using the unsubscribe option included in the message or by contacting us.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, quote updates, account notices, payment information, or communications necessary to complete a project.

7. Data Retention & Security

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal or tax obligations.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, internet transmission, or data-storage system can be guaranteed to be completely secure.

8. Your Privacy Choices & Rights

Depending on where you live and which privacy laws apply to our business, you may have rights regarding your personal information. These rights may include the ability to request access to, correction of, deletion of, or a copy of certain personal information.

Applicable law may also provide rights concerning certain disclosures, targeted advertising, sale or sharing of personal information, or the use of sensitive personal information.

Rights vary by jurisdiction and may be subject to exceptions. We may need to verify your identity before completing a request. Where required by law, we will not discriminate against you for exercising an applicable privacy right.

9. Children's Privacy

Our website and services are intended for businesses and general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page.

If required by applicable law, we will provide additional notice of material changes.

11. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, you can contact us using the information below.